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62 Responses to "Contact US"

  1. I have never had as many problems getting a printer to work correctly, setup, stay connected or have usable drivers as with this ET-2650. My mac computers automatically see drivers for EcoTank printers through the 2550 series, but none for the 2650. I have REPEATEDLY downloaded drivers for all of my computers and had "Incomplete" installation issues or nothing at all. This is seriously aggravating. What is the problem!?!?!?

    ReplyDelete
    Replies
    1. Trying to install the file recommended drivers and utilities Combo Package Installer for Epson ET-2650, if still troubled you should Contact to↓

      Email: https://epson.custhelp.com/app/ask/p_model_name/Epson%20ET-2650
      Phone : (562) 276-4382
      Hours : Monday – Friday 6 am – 8 pm (PT), Saturday 7 am – 4 pm (PT)

      Delete
  2. I cannot get scanner in my Espon XP420 to connect to my new MacBook Pro (running Sierra 10.12.4). Printing function operates fine but scanner tells me it cannot communicate with computer? "Communication Error. Connect to computer". Connection is via USB with USB-C adaptor into my brand new 15" MacBookPro.
    I have downloaded the software from your website as per your instructions and printing function is fine.
    Please advise.
    Kind regards,
    Chris Malcolm
    Leederville
    AUSTRALIA

    ReplyDelete
  3. When downloading Epson XP-420 Drivers and Utilities Combo Package Only available Items:
    Printer Driver v9.81
    ICA Scanner Driver v5.8.6
    Epson Easy Photo Scan v1.0.11
    Epson Event Manager v2.51.32
    Epson Software Updater v2.2.1
    Network Installer


    Maybe you should like instructions below:


    Problem Resolution
    Install Epson XP-420 Scanner Driver and EPSON Scan Utility v4.0.1.1 (HERE) [Also Support XP-424]


    To scan using the product's control panel, you must also download and install the Epson Event Manager v2.51.44 (HERE) after installing this file.


    If you're scanning Epson XP-420 over a network from Mac:
    → first open the Applications folder
    → click Epson Software
    → click EPSON Scan Settings
    → Make sure the Connection setting is set to Network
    → then click the Test button.




    If this does not resolve, then You need to (Live Chat) https://epson.custhelp.com/app/utils/chat/p_model_name/Epson%20XP-420
    Monday - Friday: 08:00 AM - 05:00 PM PDT
    Saturday - Sunday: Closed

    ReplyDelete
  4. I CAN'T FIND THE DRIVER FOR EPSON STYLUS PHOTO RX680. PLS SEND ME THE LINK @
    allan.wakefield.aw@gmail.com. THANKS.

    ReplyDelete
  5. I can't start scanner in EPSON STYLUS CX9400 FAX. It keep says EPSON Scan cannot be started. I did all the troubleshooting and re-install the driver, but nothing works.
    Thank you.

    ReplyDelete
    Replies
    1. follow these steps (Windows):
      → Install Drivers and Utilities Combo Package (items: Printer drivers, Scanner drivers, Epson Status Monitor, Epson EasyPrint)
      → Or TWAIN Driver and EPSON Scan Utility

      Then you must install the Event Manager Utility, it allows to activate the EPSON Scan utility from the control panel model Epson Stylus CX9400Fax or other. ↙

      Epson CX9400Fax support page

      Delete
  6. I have the Epson GT-S50 scanner. When I hit "scan", it goes through the connection from the computer to the scanner, but does not scan and I get "Fatal Error" indication. I have downloaded the new drivers. Help.

    Terry T

    ReplyDelete
  7. Download and install Scanner Driver and EPSON Scan Utility and download
    Epson Event Manager This utility allows you to scan from the control panel of your Epson product. The EPSON Scan or Epson Scan 2 Utility must be installed prior to using the Event Manager Utility.

    Page downloads - Epson GT-S50 Scanner Driver

    ReplyDelete
  8. I have a wf-2560. Recently, it stopped actually printing anything on paper. It still shoots out paper, but without any thing on it.
    What I tried:

    New epson ink

    Cleaning print heads

    Today, I unistalled all software, and redownloaded everything from the epson sight. It tries to install, but comes up " no drivers found, install driver.

    I had downloaded the complete windows package on the website. Then, I tried installing the seperate drivers, but those won't install. Even reports come out blank, with no warnings at all on the printer coming up.

    Whats going on? it's 6 months old. Windows 10, ASUS computer, hooked up wirelessly 32 bit erick440440 {at} gmail dot com

    ReplyDelete
    Replies
    1. This often happens in Windows and Mac, If Epson WorkForce WF-2650 printing blank pages do the following to Windows 10 32bit Navigate to the Apps screen and select Control Panel → Hardware and Sound → Devices and Printers. Right-click your WorkForce WF-2650 printer and select Printing Preferences.

      See also WF-2650 User Guide



      Live Chat

      https://epson.custhelp.com/app/utils/chat/p_model_name/Epson WorkForce WF-2650

      Delete
  9. I keep getting a message when I open my computer up in the morning to update my software. When I try to do this I cannot get the update to work. Is there some problem relating to WF-3460 that needs to be updated? How would I get the latest updates installed?

    ReplyDelete
  10. for Louann Elwell please visit again to Epson WorkForce WF-3640 Support we have renewed the latest files, please download the file is Recommended. You can also visit the official page (https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3640/s/SPT_C11CD16201?review-filter=Mac+OS+X+10.11.x#drivers)

    ReplyDelete
  11. Hello, I have an Epson Wf-3520 and i have recently bought a new computer and I have lost the installation CD that came with the printer. Is there anyway i can connect my new computer to the printer without the CD?

    ReplyDelete
    Replies
    1. If you want to download WF-3520 printer driver (print with the usb cable), see: Epson WF-3520 Drivers

      Or connect your Epson WF-3520 with Wireless, See: Epson Wireless Print With Epson Connect

      All sourced from the official site of Epson. tks

      Delete
  12. 640 all in one printer has a problem with the print routine. When trying to print, get message can't find the printer. However when you use the scan routine, it works and scans. We are using win 10 creator edition. We have several Epson printers, so it is not that we are not accustomed to routines.

    ReplyDelete
  13. I have a Workforce 645 and the wi-fi connection is not stable after I upgraded to MacOSSierra. Before that it was stable and now the connection is almost nonexistent.
    Help!!!

    ReplyDelete
  14. I have an Epson Stylus color 740 printer, which is an older printer. I have the disk but it won't work. The list of windows operating systems listed on the disk do not include Windows 7, 8 or 10. Is there a printer driver available?

    ReplyDelete
    Replies
    1. Please see the Epson Stylus Color 740 Driver page. I have been writing articles to answer your questions.

      Delete
  15. I frequently have trouble printing folded booklets with my Epson Stylus NX430 in Windows 10, and the driver package says it's for Windows 7. Is this printer to old to work with my system?

    ReplyDelete
    Replies
    1. #information from official site:



      "Epson Stylus NX430 Driver and Utilities Combo Package"

      This combo package consists of the following items:
      ⇢Printer Driver v6.92
      ⇢Scanner Driver and EPSON Scan Utility v3.782
      ⇢Epson Event Manager v2.50
      ⇢Epson Software Updater v4.21
      ⇢Network Installer

      Compatible systems :
      Windows 10 32-bit, Windows 10 64-bit, Windows 8.1 32-bit, Windows 8.1 64-bit, Windows 8 32-bit, Windows 8 64-bit, Windows 7 32-bit, Windows 7 64-bit, Windows XP 32-bit, Windows XP 64-bit, Windows Vista 32-bit, Windows Vista 64-bit



      Page: Epson Stylus NX430 Driver



      If still problematic may be you are interested printing wirelessly, if true see Epson Stylus NX430 Wireless Setup or see the user guide

      Delete
  16. when I print in nothing in black prints. IT has plenty of black ink. color will print just not black? printer is less than year old.

    ReplyDelete
  17. printer will not print in black. Only in color? Plenty of black ink?

    ReplyDelete
    Replies
    1. OPEN DEVICES AND PRINTERS
      SETTING THE CARTRIDGE TO BE USED : Printing Preferences > Ink Catridge > Maintenance Settings > Select "Color Only" on the drop-down menu on the ink catridge > "OK"

      Delete
  18. I just bought a XP245 printer.I live in France.Can't get it to print from my computer.I contacted your tech in VA from a Google search.After 3 hrs they could not get the driver installed.They said not possible.Now what? I have a MAC OSX Yosemite 10.10.5
    sbardin32@gmail.com

    ReplyDelete
  19. I have a Toshiba notebook and my husband just purchased an iPad. How do I set up the device for both of us print to our Epson WF-4630?

    ReplyDelete
    Replies
    1. See tutorial from Epson Connect Setup for iOS, Android & Chromebook page

      -----
      or see this video for Print Using Epson iPrint from an Android Phone or Tablet (Android v4.3 or earlier) with your Epson WorkForce Pro WF-4630, using the Epson iPrint app  : https://www.youtube.com/watch?v=zVSdl069Xlg

      Delete
  20. How do I set up Epson XP 640 in wired mode? It worked great at WiFi until our brilliant IT department said No-No Is there are a USB port? How about ethernet? No Epson publications that I have are helpful WHERE is the port?

    ReplyDelete
    Replies


    1. Yes, you can set up the Epson XP-640 for both a USB and network connection at the same time.







      https://files.support.epson.com/docid/cpd5/cpd51723.pdf (This document contains quick setup instructions for Epson XP-640)

      Delete
  21. Hi--
    Just purchased the ET-2650. I have downloaded the installer package, but every time I try to install it, it stalls and says "Can not connect to the server. Please try again later." I am connected to wifi. Very frustrating! Can you please help?

    ReplyDelete
  22. Help with Epson WF7620. print job wont print and I have to go over and hit ok button each time. Why ?

    ReplyDelete
  23. Epson WF-7620. When A print job is ready to print I have to go over and hit OK each time. The message says " Mismatch .. paper size does not meet paper source"

    ReplyDelete
  24. Please help setup Epson Scanner interface for my CX3800 on new desktop PC running Windows 10. Ran executable downloaded from your site for Windows 10, but can't run setup.exe. Error "this language is unsupported". HELP! Thank you

    ReplyDelete
  25. I have an WF-5620 printer. I'm trying to find any necessary updates and install them. This is surprisingly hard to do. I've Googled, I've searched the Epson homepage, etc. My computer is a Mac OS-X 10.11.6. Any help you can give me on finding and installing necessary updates for my printer would be greatly appreciated. Thanks so much.

    ReplyDelete
  26. we had to update our router per our internet provider and the nx420 printer stopped connecting with the wifi. i reinstalled the drivers on our macbook pro and even though our printer is connected to the wifi now ( entered password, little green wifi light is on) it still can't be found in the list of printers. thank you for your help

    ReplyDelete
  27. I'm trying to connect from a windows 10 phone via wifi to Epson XP-322 to print, there is no app available, how do I do this please? rileyrover@hotmail.co.uk thanks you

    ReplyDelete
  28. Just purchased the WorkForce Pro WF-4734. I have been able to install everything need to make the printer operate. What I have not been able to do is install the Presto! PageManager. The printer came with a CD but I do not have a cd drive. Please send me a link so I can install PageManager

    ReplyDelete
  29. I need HELP i have a EPSON XP-420/XP-424 Printer the problem is this my printer is printing in black and white stripes it is printing the part then there is a blank space then it prints again and another blank space and so on until it get finish printing and if it is not doing that the papers are blank nothing at all on it NOW mine u this printer is only 2 months old brought it NEW I have updated the drivers and still nothing SO I need someone to tell me if this can be fixed or do I need to get a NEW printer BUT not another EPSON for sure oooooooooooooo one more thing I print in black only no color PLEZ HELP ME if it cant be fixed that is alright too just need to know something like yesterday TYVM

    ReplyDelete
  30. We are looking for a driver for an Epson 7400 printer , the printer is about 10 years old and we have misplaced the dvd

    ReplyDelete
  31. I need to download a driver for epson wf-2530 can not locate mt start up disc. r63051@yahoo.com

    ReplyDelete
  32. I had to terminate a chat because I was on the computer that was restarted. My chat number was 171018-005276

    Is this where I can begin it again? Jim League
    615-810-8389
    jim.league@gmail.com

    ReplyDelete
  33. Epson prfection 1670 Нужен драйвер (driver win10x64)
    send Email: vicart51@mail.ru

    ReplyDelete
  34. Epson XP-640: Cannot find SPECIFIC instructions on how to set up an email address for "Scan to Email" option...it automatically sends it to my laptop. Online user guise simply says I have these options on my open computer page....where is this option? All my previous printers provided email recipient options on the printer set up screen. It should not be this difficult!

    ReplyDelete
  35. I have recently tried to install an Epson XP 420. The printer itself is fine and I have been able to print wirelessly from my tablet. But I cannot get the printer set up on my desktop as the printer drivers will not load. I have tried downloading the drivers separately but get a message telling me they cannot be loaded. Any clues as to what the problem might be?

    ReplyDelete
  36. Got WF-3640 and cannot get it to print anything; makes noise, ink full, updated drivers, cleaned nozzles, etc. Still NO print; blank pages! Hooked up to both desktop and to laptop and downloaded everything needed, but still doesn't print!
    VERY FRUSTRATED!! Using Windows 10 and tried troubleshooter on both windows and using EPSON software! What's next?

    ReplyDelete
  37. Hi I just got a Epson Stylus pro 4800 printer and am having trouble loading the drivers....I am on OS Yosemite 10.10.5 would you please provide me with the correct drivers .

    ReplyDelete
  38. I just left a comment about the Epson Stylus pro 4800 contact me at ahawkins700@gmail.com

    ReplyDelete
  39. Hi I have tried to install Epson LX 350 with no success. "the printer driver software cannot be installed" message keeps on appearing.
    I am running windows 7 32bit. Please help.
    Robert.

    ReplyDelete
  40. Where can I find the driver for a Epson M244A (POS) printer????

    ReplyDelete
  41. I recently updated to OS10.13.1 (High Sierra) and now my WF-3620 wont print from my IMac. Is this a coincidence?

    ReplyDelete
  42. I cannot get my Epson stylus pro 750 to print. I tried from an old laptop which,when powered up installed the driver. It also failed to print but I found a previously installed driver which enabled the Epson to print. It appears that newly installed drivers don't work. I looked for the driver on your web site but couldn't locate it.

    ReplyDelete
  43. I have a dot matrix LQ-590 and cant find driver, printer suddenly quit printing on dell laptop but will print from other cpu. I noticed an extension on printer on lap top that is not on other cpu when printers are identified.

    ReplyDelete
  44. Since my Mac OS High Sierra software upgraded to 10.13.1...I can't print on my Epson Workforce 545. It says "looking for printer". Do I need to download new Epson drivers/software? thx

    ReplyDelete
  45. My 16500 will not continue the installation because of "protective materials" over the printer head. All protective materials and tape have been removed, but it still says "open the scanner unit and remove protective materials" What do I do?

    ReplyDelete
  46. I need the scanning software for Epson Perfection 2400 Photo scanner for Macintosh Intel-based OS High Sierra v. 10.13.1 Please send me a link.

    ReplyDelete